The words nice and kind are often used interchangeably. In failing to recognize their different meanings, we do ourselves, and those we lead, a disservice. Nice is defined simply as pleasant or agreeable, it is entirely external in nature, and external aggregability is very much culturally defined. Kindness, however, literally means having a good or benevolent nature. Kindness is internal; it reflects who we are at our core and very much who we are when no one is looking. Ki